(800) 882-6058 [email protected]

About Us

We provide translations for clients worldwide. At eTranslation Services, we strive for excellence and celebrate diversity. Our team has a shared passion for communication and language. We are flexible and customer-oriented. Our collaborative attitude, professionalism and respect towards our clients lead to our success. We always strive to provide not only the most accurate translations but we also make sure that your customer service experience is first class.


Our vision is to be number one in translations worldwide. We want to be recognized in the translation industry as well as the interpretation industry and to become respected and sought after by new and established clients.

Mission Statement

Our mission is to deliver high quality translations and interpretations for both individuals as well as businesses worldwide.  We strive to maintain a high level of satisfaction with all our clients.

Core Values

  • Integrity: More than just being honest, we uphold high ethical standards. We hold ourselves responsible for doing an excellent job and strive for giving our clients 100% satisfaction.
  • Resourcefulness: We are a solution-driven team; we explore the best options for each of our clients.
  • Professionalism: We always represent ourselves in a professional manner.
  • Punctuality: Your tasks will continuously be completed on time if not sooner.

Meet the Team

eTranslation Services embraces diversity and our team is multicultural. Our native-speaking translators and interpreters, management staff, sales, marketing, content writers, SEO, customer support, and product development employees are located throughout North America, Latin America, Europe and Asia. 

Ana J. Pana

General Manager

Ana’s extensive experience in the translation industry has given a completely new meaning to her being a General Manager. She’s been in the industry for 12 years, first as Product Manager, then as Human Resources Manager before becoming a Senior Executive Manager. As such, she understands language services from a management perspective. She knows what management needs and expects from the staff, and vice-versa.

She has the keen ability to handpick the best native-speaking translators and interpreters for their linguistic and subject matter expertise. Her previous positions have given her valuable insights into how to manage, push, and motivate the team to strive to be the best and provide clients with A-1 service.  You’ll be hard-pressed to find someone with more experience in our industry.

Rudy Garbelotto

Business Development Representative

Rudy is a professional specialized in business development, business analysis, client retention and sales in a B2B and B2C environment. He has a wide array of professional experience in the US and abroad. He is passionate about foreign languages and he also has training experience as an instructor in Business and Foreign Languages.

He will go the extra mile to understand and meet the clients’ needs, to increase their satisfaction so that they can return as loyal customers and grow together in our mutual business goals

Marlon Lozada

SEO and Webmaster

Marlon started his career by taking on a challenge on how to improve the online reputation of a business owner who received bad reviews. He worked on improving his knowledge about SEO and search engine algorithms. He also went through web development courses to understand the technicalities that search engines see.

As an SEO specialist, he has worked in different industries and helped other companies in their SEO needs.

Bernadine Racoma

Content Manager

Bernadine’s experience goes back more than a decade ago. Previously, she worked for an international development finance institution, which allowed her to travel and interact with people from different cultures.

Her experiences provide her with a wealth of knowledge and insights into cultural diversity. She writes to inform, engage, and share the idea of the Internet being a useful platform for communicating, knowledge sharing, educating, and entertaining.

As a content manager, Bernadine organizes and oversees online content publication, prepares editorial guidelines and ensures delivery of insightful and interesting articles to fit audience interests and needs.


Empire Merchant Group Financial, Translations and Interpretation services.

Empire Merchant Group provides a wide array of world-class financial services including translation and interpretation services for your business. 

eTranslation Services

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Empire Merchant Group LLC

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Empire Merchant Funding

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